Wednesday, March 25, 2009

March 25, 2009
Carole Glenn often gives us feedback on the phones so we can guage our reader's temperature. Here is a call she took today:

News From The Front Lines
Laura N. called to renew her subscription today. After she completed this, she asked Lynda to speak to a supervisor and Lynda put her through to me. Laura was laid off last September from her job with Toyota as Customer Service Specialist. She wanted us to know that Lynda was very sincere and had qualities you just can’t teach people.

Laura said she couldn’t afford to pay her rent, but couldn’t stand the thought of not receiving TW, so renewed her subscription.

She also mentioned that she really likes the cooking section in the magazine and especially likes that Sherry keeps it “true” by using ingredients that were used in the old west. She said that she hopes we will keep this authentic and not doll it up as some other publications have.
—Carole Glenn

"Sometimes holding on makes you stronger; sometimes letting go does."
—Old Vaquero Saying

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